iCloud Error Resolution
In order to properly function, My Shave Den App requires you be signed in to an active iCloud account on your device. The app stores your data on iCloud servers that are tied to your private iCloud account. If you are not signed into your account or don’t have iCloud data enabled for My Shave Den, it may cause the app to lose the data you have logged.
First, please verify you are signed in to an active iCloud account on your device. To do that:
- Open the Settings app.
- Tap Sign in to your [device].
- Enter your Apple ID and password.
- If prompted, enter the six-digit verification code sent to your trusted device or phone number and complete sign in.
If your previous saved data has disappeared, you can verify that the data is saved to your account by following the tutorial here:
If the data shows as there, that is a great sign! That means the data still exists and we just have to get the data back onto your device. To check that, go into iCloud account settings on your device and verify that the app is “enabled” to use iCloud data. You can follow the tutorial here for how to do that:
If that toggle is not enabled, go ahead and enable it. This must be enabled for your data to persist as all the data is stored on Apple’s iCloud servers through your personal iCloud account.
After that, all you have to do is to open the app and leave it in the background for a few minutes while the data re-downloads. Then quit out and close the app completely. Upon relaunch, the data should be there.
If you received an error stating that the iCloud servers are temporarily unavailable, please be aware that this is an error with Apple’s end and is something that is completely out of our control. I suggest you try adding data to the app later.
If you have tried the above and are still running into errors, please reach out to us at support@myshaveden.com.